1. Introduction

We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy explains how and why we collect, use, hold and disclose your personal information.

”We”, “us” and “our” means Sol People Pty Ltd ACN 619 379 154 and of Level 1, 7/7 Lonsdale Street, Canberra ACT 2612.

You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.

2. What is personal information?

3. What personal information do we collect and hold?

We collect information about you and your interactions with us when you use our services, contact us, or visit our website. This information may include your identity and contact details, such as your email address, phone number, or postal address. We also track your history of using our services and any enquiries or complaints you make.

If you apply for a job with us, we may collect additional information, including your professional experience, educational history, qualifications, and any other details included in your CV. We may also request information necessary to complete right-to-work and background checks, which will be explained to you later in the job application process.

Additionally, we gather information about how you access, use, and interact with our website. This information may include:

1. the location from which you have come to the site and the pages you have visited; and
2. technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system.

We use cookies on our website. A cookie is a small text file that our website may place on your device to store information. We utilise two types of cookies:

1. Persistent Cookies: These remain on your computer even after you close your browser. They help enhance your experience by storing information that can speed up your future visits to our website.
2. Session Cookies: These are temporary and are erased once you end your browsing session. They help manage how information is displayed and presented on our website.

You can refuse to accept cookies by adjusting the settings in your browser. However, please note that doing so may limit your ability to use the full functionality of our website.

4. Why do we collect, hold and use your personal information?

We collect, hold and use your personal information so that we can:

1. provide you with our services, and manage our relationship with you;
2. contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
3. comply with our legal obligations and assist government and law enforcement agencies or regulators; or
4. where you apply for a job with us:
   
   1. consider your application, including running interviews and assessments; and
   2. carry out right to work and background checks necessary to determine whether it is legal and appropriate for you to work for us.

If you do not provide your personal information, we may not be able to offer our services, consider your job application, communicate with you, or respond to your inquiries.

5. Personal information collected from third parties

6. How do we store and hold personal information?

We store most of your information in computer systems and databases managed by us or our external service providers. Some information is also recorded in securely stored paper files.

We implement and maintain processes and security measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

1. Using identity and access management technologies to control access to the systems where information is processed and stored.
2. Requiring all employees to adhere to internal information security policies and keep information secure.
3. Monitoring and regularly reviewing our practices to ensure compliance with our policies and industry best practices.

Additionally, we will take reasonable steps to destroy or de-identify your personal information once we no longer need it for the original purposes for which it was collected or for any secondary purposes allowed under the Australian Privacy Principles (APPs).

7. Who do we disclose your personal information to, and why?

We may share or disclose your personal information with our related companies. Additionally, we may disclose your personal information to external service providers so that they can perform services for us or on our behalf.

Furthermore, we may share your personal information with other parties outside our group of companies in the following situations:

1. When we are required or authorised by law to do so.

2. To provide and market our services.

3. If you have expressly consented to the disclosure, or if your consent can be reasonably inferred from the circumstances.

4. If we are otherwise permitted to disclose the information under the Privacy Act.

In the event that the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.

8. Do we disclose personal information to overseas recipients?

We utilise third-party service providers, including AWS and Microsoft, to help with data storage. As a result, your personal information may occasionally be shared with recipients in the United States. By providing us with your personal information, you consent to the disclosure of that information to our third-party service providers in the United States.

9. Access to and correction of your personal information

You can access or request corrections to the personal information we have about you by contacting us. Please note that there are certain circumstances in which we are not obligated to provide access to your personal information.

We will respond to your requests for access or correction in a timely manner and will take all reasonable steps to ensure that the personal information we hold is accurate, up-to-date, and complete.

10. Complaints

If you have a complaint regarding how we have handled any privacy issue, including your request to access or correct your personal information, please contact us.

We will review your complaint and determine if it requires further investigation. You will be informed of the outcome of this investigation and any follow-up actions taken.

If you are still unsatisfied with how we addressed the privacy issue, you may consult an independent advisor or reach out to the Office of the Australian Information Commissioner (www.oaic.gov.au) for guidance on alternative courses of action that may be available to you.

11. Contact details

If you have any questions, comments, requests or concerns, please contact us at:

Email: info@solpeople.com.au
Mail: Level 1, 7/7 Lonsdale Street, Canberra ACT 2612.

12. Changes to this policy

We may occasionally update our policy regarding the handling of personal information or the types of personal information we collect. Any changes to our policy will be posted on our website. You can obtain a copy of our current policy from our website or by reaching out to us using the contact details provided above.

Last updated: February 13, 2025.